This
problem frequently occurs after upgrading to a new handheld
or after a severe crash forces you to have to reload all
of your programs onto your handheld device.
If you change your HotSync ID (what
is that?), the unlock key you initially received when
you paid for PregCalc Pro will no longer be valid. The PregCalc
program detects this and prevents you from adding new patients
or otherwise using the program.
To obtain a valid unlock key, please send the following
information:
- your
name
- email
address when you purchased PregCalc Pro
- approximate
date of purchase
- old
HotSync ID
- new
HotSync ID
to
our support division by clicking this
link. You will receive a new unlock key within 1-2 business
days.
Please note that the license for PregCalc Pro is not
transferable and that we cannot honor requests for a new
HotSync ID that are clearly intended for users other than
the purchaser.
