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The
unlock key for each individual user of Ob/Gyn StatTracker
is custom generated and calculated based on the user's HotSync
ID.
A HotSync ID is a name that you assigned to your handheld
device ("Palm," "Handspring Visor," "Sony
Clie," etc.) soon after the device was first used, the
first time the you put the device in the cradle and performed
a HotSync. This is usually some form of the your name. The
exact spelling and punctuation must be provided accurately
for the purpose of generating an unlock key for the software,
otherwise the unlock key assigned won't work.
For example, Dr. Martha Anderson has a Palm m505 and purchases
a license for the program. The first time she performed a
HotSync with her device she gave it a name of:
M. Anderson
If she provides the HotSync ID exactly as shown above, a valid
unlock key will be created and she will be able to have full
use of the software.
The following are examples of names that will NOT provide
working unlock keys:
Martha Anderson
Martha Anderson, M.D.
Dr. Martha Anderson
marthaanderson
m. anderson
Even though all of these names identify the same person, none
of these in the latter group of names will generate a valid
key because they have different spelling and capitalization
of the actual HotSync ID, M. Anderson.
Therefore it is critical that you provide your HotSync ID
accurately. If you are confused about where to find your HotSync
ID, look at our registration
page.
If it appears that you entered your HotSync ID incorrectly
at the time of purchase, please send an email
to our support division with your actual HotSync ID so
that we can provide you with a working unlock key.
DO NOT GO THROUGH THE REGISTRATION PROCESS AGAIN as
doing so will cause your credit card to be charged a second
time. Also, there is NO NEED to download the installer
and reinstall the application again as this will NOT
help solve the problem. We apologize for any frustration
this process may cause, but your email will have to be
read by a human being before you can get a working unlock
key. We check our support email several times a day and
usually respond the same day.
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